Job Title:
Cinema Manager

Job Purpose
Provide good customer service and facilities by managing staff, effective cost controls, and facility maintenance in compliance of policies and procedures.

Major Responsibilities

1. Provide & maintain good customer service

• Provide leadership and direction to ensure overall customer service is consistently delivered.
• Measuring and managing customer relationship continuously.
• Compliance to standard operating procedures.

2. Maintenance of premises and equipments

• To ensure good overall AMC services.
• Periodic inspections and upgrading works.
• Maintaining Security for the customers and workplace.
• Preventive maintenance to prolonging equipment shelf life.

3.  Result Orientation

• Planning, monitoring and scheduling staff and part-time staff for optimum output.
• Communicating job expectations to attain results
• Training, coaching, building the spirit of camaraderie and appraising job results to reduce absenteeism and staff turnover.
• Discipline procedures to control poor performance and practices.

4.  Reporting and Communication

• Prepare and submit daily, weekly & monthly reports on due dates.
• Analyze weakness and propose corrective actions.
• Sourcing new vendors for price quotes.

5.  Financial and KPI Targets

• Prompt daily banking.
• Assist HQ to prepare AOP, expenditures, analyzing variances and corrective action.
• Forecasting admissions and film strength to plan and achieve KPI targets.

6.  Cinema Market Share

• Identify customer’s interest
• Initiate own marketing program
• Maximizing display, trailers and shows for exposure.

7.  Continuous Improvement

• Review and updating SOP periodically
• Identify new methods of doing things better and faster.

8.  Contribute To Team Effort

• Performing any other duties and responsibility that may be assigned by the Company.
• Feedback and contribution that improve the overall performance of the Company.

 Knowledge, Skills and Physical Requirements

1. Minimum STP/STPM/Diploma or higher qualifications or 2 years working experience in a similar capacity preferably in a Cinema or F&B Management
2. Applicants preferably below 35 years.
3. Good analytical skills
4. Good communication (spoken & written) skills in English and Bahasa Malaysia
5. Good hearing and hand-eye co-ordination.
6. Physically & medically fit.
7. A team player who is pleasant, approachable, hardworking, high willingness to learn, have an eye for details and good interaction skills.
8. Able to work under pressure with multiple tasks/assignments to be completed within the same deadline and willing to put in longer working hours when required.
9. Leadership capabilities to lead a group of subordinates.